Tech businesses face a number of problems and overcoming them is never quite as straightforward as you hoped.
With the right mindset, however, many of these problems can be solved not only in the short term, but the correct solution can do much to ensure the same type of problem does not occur again.
Here are three software solutions to common tech problems in business.
Problem: Your HR set-up is falling short of what both you and your employees expect
When setting up your tech business, you no doubt covered points such as the equipment you would need, and even took extra care with key areas like cybersecurity. However, one area you might have overlooked is HR.
Solution: Find the right HR software package
Finding the right software for HR is not as simple as typing a query into Google and clicking on the first result. You will need to do some research into what you need for now, and what you want it to do in the future. This might involve you needing an all-in-one solution to cover the shortfall in your skills and to allow you to put together a benefits package strong enough to attract more talent to your business.
Problem: Your current workforce is gifted in technical aspects, but lacks customer service skills
You hired your staff because of their technical expertise, and they do this part of the job admirably. However, when you get customer queries your staff might be reluctant to engage with them or explain using too much technical jargon.
Solution: Use chatbots to guide your customers through mundane queries, and leave your staff for the more technical inquiries
Among other benefits, using chatbots on your site not only gives you 24/7 coverage on your site but also deals with the vast majority of questions for you. These are likely to involve the availability of a service, or shipping times for a physical product—none of which require more than a chatbot and some FAQs.
If further detail is needed this can be outsourced to a customer service team that will also be armed with a range of set answers to standard queries. They can also escalate the issues they can’t deal with, and give the customer an ETA of when one of your experts will get back to them.
Problem: Your product or service is excellent but your marketing needs some work
You might have the greatest product in the world, but this doesn’t mean anything if nobody has heard of it. While you have a great touch with the product itself—you fall short when it comes to finding and connecting with the right audience.
Solution: Use social media scheduling software to increase your online presence
You can create engaging content for your target audience (or hire people to do it for you). Then you can schedule it to post to all of the relevant platforms such as Facebook, Instagram, and TikTok at the optimum time.
This can get you better results than posting when you have a minute, and getting some guidance from the training modules that comes with the software can help you to improve your content even further.