How to Cancel Massage Envy Membership in 2024

Massage Envy

Are you considering canceling your Massage Envy membership? Find out how, what to expect, and any fees involved in a simple overview

Massage Envy is a well-known chain of health and wellness centers that specialize in providing massage therapy and skincare services. With Massage Envy branches located across the United States, it has become a household name. Its appeal lies not only in the quality of services but also in its commitment to accessibility and convenience.

As many people embark on a journey towards physical and mental well-being through Massage Envy membership, there may arise circumstances that force people to cancel their membership. In this article, we explore why someone might want to cancel and provide simple, easy-to-follow steps for canceling a Message Envy membership. So. If you are thinking about ending your membership, read on for more guidance.

Massage Envy Membership Pricing

Massage Envy Membership Pricing

Massage Envy offers two types of membership pricing:

Month-to-Month Membership

  • Cost: $60-$70 per month
  • Benefits: One 60-minute massage per month, plus discounts on additional massages and other services.

Annual Membership

  • Cost: $720-$840
  • Benefits: one 60-minute massage per month, plus discounts on additional massages and other services, plus early access to new services and promotions.

Reasons You Might Want To Cancel Your Massage Envy Membership

  • If you are only getting a massage once a month or less, you can save money by canceling your membership and paying for massages on an as-needed basis.
  • You might be unsatisfied with the quality of the massages you are receiving at Massage Envy, which might lead you to cancel your membership so as to find a different massage therapist.
  • Many massage therapy businesses offer competitive rates and high-quality services. If you find a better deal somewhere, you might consider canceling your Massage Envy membership.
  • You can cancel your Massage Envy membership if you have a medical condition that prevents you from getting massages.
  • You may be experiencing financial hardships forcing you to cancel your Massage Envy membership.

What to Consider Before Canceling Your Massage Envy Membership

Massage Envy Membership Pricing

When considering canceling your Massage Envy membership, it is important to keep a few important factors in mind to ensure a smooth and hassle-free process:

  • Membership Type. Understand the type of membership you have. Are you on a month-to-month plan or an annual one? Check if your membership has any associated cancelation fees. Month-to-month memberships typically do not have cancellation fees, but annual memberships might. Be prepared for this potential cost.
  • Remaining Credits. If you have unused massage or skincare credits, consider using them before canceling. Massage Envy gives a 60-day window to use any remaining credits after cancellation. Make the most of the services you have already paid for.
  • Membership Term. If you are still within the initial term of your membership, check if you qualify for penalty-fee cancelation. Some circumstances, such as relocation or medical reasons, may exempt you from fees.
  • Explore Alternatives. If the reason for canceling your membership is due to financial or change in circumstances, consider discussing alternative membership options or temporary suspensions with Massage Envy staff.
  • Consider the timing of your cancellation. For example, if you are on a monthly plan, you can cancel your membership a few days before your next billing cycle to avoid additional charges.

Methods Involved in Canceling Your Massage Envy Membership

There are two primary methods to cancel your Massage Envy membership:

In-Person at a Local Location

Canceling Your Massage Envy Membership

  1. Visit the Massage Envy center that you signed up with or any convenient nearby center.
  2. Speak to the front desk and let them know you would like to cancel your membership. They will guide you through the process.
  3. You will be asked to provide your full name, membership account number, if any, phone number, and email address.
  4. Sign a cancellation form if required. This form outlines the terms and conditions of your cancellation.
  5. Ask when your membership will be canceled and whether you will be charged any cancellation fees. Request written confirmation of your cancellation. This documentation can be valuable for your records and may help address any billing issues in the future.

By Mail

By Mail cancel


  1. Compose a written cancellation letter addressed to the Massage Envy corporate office. In your letter, include your full name, membership account number, contact information, a clear statement of your intent to cancel your membership, and the reason for cancellation.
  2. Use certified mail to ensure your cancellation request is received and processed promptly. Use this mail:
  3. Make a copy of your cancellation letter for your records.
  4. After sending the cancellation letter, await confirmation from Massage Envy.

Massage Envy Cancellation Fee

The cost to cancel a Massage Envy membership depends on the type of membership you have. If you have a monthly membership, there is no cancellation fee. If you have an annual membership, you may be charged a cancellation fee of $50. If you are still within the initial term of your Massage Envy membership, you may be able to cancel without penalty if:

  • You move more than 25 miles away from your home address, and there are no Massage Envy locations within 25 miles of your new address.
  • You provide a written statement from your doctor certifying that you are unable to receive massages due to medical reasons.

Can you Cancel Your Massage Envy Appointment?

You can cancel your Massage Envy appointment either by doing it online or by calling the Message Envy customer care line. Massage Envy has a 24-hour cancellation policy. This means that you can cancel your appointment 24 hours in advance to avoid being charged a cancellation fee. If you cancel your appointment less than 24 hours in advance, you will be charged a cancellation fee of 50% of the cost of your service. If, in any case, you have an emergency, Massage Envay will waive the cancellation fee.


Q. Can I pause my Message Envy subscription instead of canceling it?

Yes, you can temporarily pause your Massage Envy subscription for up to 6 months. You can contact Massage Envy customer service to do this.

Q. Does Massage Envy offer a free trial?

No, Massage Envy does not offer a free trial but offers a free trial to first-time clients discounts on massages.

Q. Alternatives to Massage Envy?

Some other massage therapy businesses that you can use instead of Massage Envy include Elements Massage, Massage Heights, StretchLab, MassageLuXe, and Hand & Stone Massage and Facial Spa.

Q. Can I get a refund after canceling my Massage Envy Subscription?

No, you can't get a refund after you cancel your Massage Envy subscription. However, you will have 60 days to use any remaining credits on your account.


Various factors can influence the decision to cancel your Massage Envy membership. It is a step that requires some thought and preparation. By familiarizing yourself with the cancellation process and being mindful of potential fees, you can ensure that the transition is as smooth as possible. Remember that your well-being should always come first, and making informed choices about your membership is an important part of your self-care journey. Assuming that you have benefited from regular massages or skincare treatments or have other reasons for canceling your membership, take time to consider your situation carefully. While parting ways with a membership can be an easy task, being well-informed ensures that you can confidently take this step towards prioritizing your evolving needs and priorities.

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