Several reasons can cause your router not to connect to the internet. The problem usually lies within your internet configuration/setup and can be resolved in a few minutes. Do you have a poor or non-functional internet connection? You are where you need to be if you want to fix a faulty internet connection. You can read the post below to figure out how to fix the router that is not connecting to the internet.
Have you ever walked into your home and needed to connect to the internet to get some work done, only to find the internet not working? Having a non-functional internet connection is something that can happen to anybody.
However, fixing an internet connection that is not working requires the right troubleshooting tips and a positive attitude. The content below covers troubleshooting tips to help you learn how to fix a router that is not connecting to the internet.
You can follow the troubleshooting tips below to guide you in fixing a router without an internet connection. The troubleshooting tips below are simple and easy for anyone without a technical background to understand.
1. Checking the LED light on your router
The first troubleshooting tip is to locate your router before looking at the LED light on your router. Ensure that the power LED light is on before checking if the internet LED light indicates if there is an Internet connection available. The color of the LED indicator may vary depending on the type and model of your router. Proceed to the second troubleshooting tip if the LED button indicates there is no internet connection.
2. Restarting your router
Locate the power/restart button on your router before pressing it to restart your router. Restarting your router helps resolve software glitches or conflicts affecting your internet configuration. It can help resolve issues like IP conflicts that prevent you from getting internet on your device. Proceed to the next step if the LED indicator shows there is no internet connection.
3. Check with your ISP
You can call your internet service provider (ISP) and check if there is a problem with their internet supply. There is nothing much you can do if you experience downtime from your ISP. Some ISP providers offer compensation for the period without an internet connection. Your ISP can also help you know if you have an active internet package. Proceed to the next step if there is no downtime from your ISP.
4. Check the WAN configuration on your router
You can follow the steps below to check the WAN configuration on your router.
Step 1: Connect your router to your PC using the LAN cable before accessing the default IP address for your router via your browser.
Step 2: Locate the WAN section before clicking on it on your router.
Step 3: Get the WAN settings from your ISP before selecting the DHCP, Static, or PPPoE connection type.
Step 4: Ensure the WAN settings are correct, or you can configure your router to acquire the configurations automatically.
Step 5: Click on the Save button before restarting your router.
5. Bypass the DNS settings on your router
You can follow the steps below to bypass the DNS settings on your router.
Step 1: Connect your router to your PC via the LAN cable before accessing the configuration page for your router.
Step 2: Locate the DNS section before clicking on it. Proceed to click on the Primary DNS settings and manually enter 18.104.22.168 or 22.214.171.124 as your preferred DNS settings.
Step 3: Click on the Secondary DNS settings and enter 126.96.36.199 or 188.8.131.52 as your preferred DNS settings.
Step 4: Click the Save button before restarting your router for the DNS configuration to take effect.
6. Check if your router is broadcasting your Wi-Fi SSID
You can follow the steps below to ensure the Wi-Fi frequency is broadcasting on your router.
Step 1: Connect your router to your PC via the LAN cable before accessing the main configuration dashboard.
Step 2: Locate the Wi-Fi section before clicking on it. Navigate to the Wi-Fi section before clicking on the checkbox against the Broadcast option.
Step 3: Click the Save button on your router before restarting it to complete the process.
7. Check if your router is using the 2.4 GHz band
Dual-band routers can broadcast 2.4 GHz and 5GHz frequencies separately or simultaneously. However, most Wi-Fi devices only receive 2.5 GHz signals, and your SSID may fail to show if your router is on the 5 GHz band. Ensure you configure your router to broadcast the 2.4 GHz band. You can access the band settings on your router before changing it to the 2.4 GHz band.
8. Bypass your antivirus software
Your internet connection can fail to work if you are using third-party antivirus software on your device. The easiest way to bypass any interference from your antivirus is to disable it while using the internet. You can enable Windows Defender on your PC to keep your OS safe while surfing the internet.
9. Check the MAC address filtering
MAC address filtering can prevent your device from connecting to the internet. You can follow the steps below to disable the MAC address filtering on your router.
Step 1: Connect your router to your PC using the LAN cable before accessing the configuration dashboard.
Step 2: Locate the Wireless section before clicking on it to access advanced wireless options.
Step 3: Locate the MAC address filtering feature before clicking on it.
Step 4: Ensure the MAC address filtering is not active on your router, or you could include your MAC address on the filtering list.
Step 5: Click the Save button after adding your MAC address to the list or disabling the MAC address filtering. Restart your router to complete the MAC configuration process
10. Resetting your internet configuration
You can wipe clean the internet configuration on your router before configuring it afresh. Ensure you contact your IPS if you are using a Static WAN connection to get the static IP address. Press and hold the Reset button until the LED light begins to flash before releasing it. Configure your router with the requisite internet settings.
11. Upgrading the firmware on your router
You can upgrade the firmware on your router to fix connectivity issues. Access the configuration page on your router before identifying the current firmware on your router. Proceed to the official webpage for your router and check for a firmware update. Download and install the firmware to fix issues with your Internet connection.
12. Replace your router
Replacing your router is the last option if all the troubleshooting tips above do not work. You can seek a professional opinion before replacing your router, especially if you have a new/latest router. You can also buy a new one if there is physical damage or a short circuit on your current router.
Try to get the latest router if possible because technology is advancing fast. A networking professional can help you pick the most advanced routers with security features to help keep your data safe. You can also change your ISP provider to improve the bandwidth of your internet connection.