A Dell technician advised his
customer to put his troubled floppy back into the drive
and close the door. The customer asked the tech to hold
on and was heard putting the phone down, getting up and
going across the room to close the door.
Another Dell customer called to say
he couldn't get his computer to fax anything. After 40
minutes of trouble-shooting, the technician discovered
the man was trying to fax a piece of paper by holding it
in front of the monitor screen and hitting the
A Dell technician received a call
from a customer who was enraged because his computer had
told him that he was "bad and invalid". The
tech explained that the computer's "bad
command" and "invalid" responses should
not be taken personally.
Yet another Dell customer called to
say that his keyboard no longer worked. He had cleaned
it by filling up his tub with soap and water and soaking
the keyboard for a day, then removing all the keys and
washing them individually.
An exasperated caller to Dell
Computer Tech Support couldn't get her new Dell computer
to turn on. After ensuring the computer was plugged in,
the technician asked her what happened when she pushed
the power button. Her response was "I pushed and
pushed on this foot pedal and nothing happened."
The "foot pedal" turned out to be the mouse.